It is true when people say you won’t feel the pain of others or what they are going through unless you put yourself in their shoes. It is an open secret that Pakistanis don’t have a good relationship with its country’s government and most of the country’s institutions whether public or private. There’s a certain segment which does fit into the one or two categories mentioned that has often been ignored. Everyone talks about it but they are not as important as the others many people believe. It is because they have become such an integral part of our society that complaining against them has become a daily routine; Internet Service Providers (ISP).
You might probably be thinking at this point that this is an article to criticize the country’s national telecom service everyone loves to hate. While the hatred against what prides itself as Pakistan’s “favorite” national telecom internet service is certainly justified considering the quality of internet it offers. This isn’t about that. Because it seems like every single internet service provider (ISP) has taken some sort of oath to show that they’re just the same or worse as the nations “favorite” telecom service.
For me, like many others internet is really essential. If it doesn’t work for even five minutes it leaves you in a state of despair. The internet has become such a huge part of our daily lives; from doing assignments, sending emails, receiving transactions, connecting with friends and family and so much more. But it seems like the internet service providers (ISP) are being funded by external forces, I for one would probably believe this conspiracy theory given the quality provided by ISPs and the time it wastes in fixing it for the people who are subscribed to them.
If you ask me about my old internet connection, I will relate it to a story with my childhood. In fourth grade there was a race and I came in third. Now coming in third is not something to be ashamed of. It may not be first or second but being third means at least you beat the others who were in the race right? The issue here was that there were only three people who competed and I came last. I did get a trophy for at least getting a position though. The point here is that I was not a fast runner and there wasn’t any competition. That was the case with my old internet provider, it was slow and everyone in the area had subscribed to it and there was no competition, even if there was it would have probably been about either which one is the slowest? Or which one annoys its customers most? Whenever I had connectivity issues, I used to call them and 2-3 people would show up three days late. They would fix it and often used to ask for 4 glasses of water each. I often used to wonder that if they were being sent from Lithuania and they came to my house to fix my internet right after their flight. The same process was repeated every day. I used to call them more than my loved ones and had them on every single speed dial. But one day I had enough and decided to cut my local connection and get a new one.
I called another telecom service to subscribe to their internet service. It is one of the Pakistan’s most reliable telecom services or at least it claims to be. At first they acted really professional and sent some people to come the next day. They set up their digital box connection and cable connection as the internet service came with a whole package which I gladly accepted. Then they asked for money. But before that I said to set up the internet too. They said they will come tomorrow after I give them money, which I did. Like a university student who only befriends you in order to get assignments done, they too had shown their true colors. At first I wondered that maybe they didn’t like my face or choice of clothes and maybe that’s why they weren’t coming even after calling them continuously for several days or perhaps they were busy handling the Supreme Court of Pakistan as the Chief Justice of Pakistan is busy building dams. My new internet service provider left no stone unturned to prove that they were equally if not more worse than my previous internet service provider. A man did came a week later after doing his “busy” duty at the Supreme Court and fixed the issue but it was quite disappointing to see such unprofessional attitude from Pakistan’s most “reliable” telecom service.
I have been advised by my friends and family to get another internet service provider. But the thing is no matter what I or anyone would do; the same process would be repeated. It’s a race between which internet service provider can completely dissatisfy its customers and in my case both of which I was subscribed to and currently subscribed to have succeeded in doing that. But I’m quite optimistic about Naya Pakistan which might give me and many others Naya and better internet. Until then I might as well write a letter to my friend who’s trying to reach me on Facebook Messenger. Maybe he isn’t aware that Naya Pakistan has started only recently and it will take some time. We wait for our internet connection to fix for so long, might as well wait for Naya Pakistan to kick start properly as well.